Risk Notice

OVERVIEW OF VIRTUAL ASSET RISKS

Investing in the foreign exchange and stock markets carries a high level of risk and may not be suitable for everyone, investment products are speculative in nature and are always considered risky.  

You should be aware of all the risks associated with investing in the Foreign Exchange Market and seek advice from an independent financial advisor if you have any doubts.   

As a result of financial fluctuations, you may not only increase your capital, but also lose it completely. Therefore, our clients will have to assure AXEN LIFE DMCC that they understand all possible consequences of these risks, that they are aware of all specifications, rules and regulations covered by the use of investment products, including corporate actions, as a result of changes in underlying assets. 

SPECIFIC RISK FACTORS

Virtual Assets may not always be transferable, and certain transactions may be irreversible. Clients should carefully review the terms of any transaction before proceeding.

Some Virtual Asset transactions are not private and may be recorded on public Distributed Ledger Technologies (DLTs). These records could be accessible to third parties, impacting client privacy.

Virtual Assets may be subject to fraud, manipulation, and theft, including through cyberattacks, hacking, and other targeted schemes. Clients should be aware of these risks and take appropriate precautions.

CLIENT RESPONSIBILITY & PRECAUTIONS

The Client understands that there are special risks and characteristics that may affect prices, rates and investment products. These risks include decreased liquidity, price changes, high volatility and circumstances related to control. The high level of leverage may work against you.   

Before investing in the financial markets you should carefully consider your investment objectives, level of experience and risk appetite. There is a possibility that you may lose some or all of your initial invested capital and therefore you should not invest capital that you cannot afford to lose. Before opening an account with us, you should make sure that you have studied the User Agreement in detail, as well as the basic principles and rules of the financial markets.   

AXEN LIFE DMCC is not responsible for damages that occur as a result of government restrictions, foreign exchange or stock market regulations, military actions, suspension of operations and other circumstances beyond its control.

COMPLAINTS HANDLING

AXEN LIFE DMCC is committed to addressing client concerns promptly and transparently. If you have a complaint, please contact our Compliance Department at compliance@axenlife.com with a detailed description of the issue and any supporting documents.

Complaints will be acknowledged within 2 business days, and we aim to resolve them within 14 business days. If additional time is required, we will inform you of the expected resolution timeline. If you are unsatisfied with the resolution, you may escalate your complaint to the Virtual Assets Regulatory Authority (VARA) for further review.

AXEN LIFE DMCC is currently operating under DMCC license number DMCC-933489. Pre-approval from VARA has been obtained, and all updates necessary for final compliance will be made upon license issuance.